General Consumer Complaint


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General Consumer Complaint

Complaint PIN: 9df31502122022211349
Your Information
Salutation Mr.
First Name Ahsan
Last Name Raza
Address Line 1 400 W Main St
City Belleville
State IL
Zip 62220-1532
Cell Phone (618) 447-6318
Phone me between 8-4 at Cell
Best time to call
Information about the person or business your complaint is against:
Business Name Kohl's Corporation
Address Line 1 N56W17000 Ridgewood Dr
City Menomonee Fls
State WI
Zip 53051-5660
Website http://www.kohls.com
Name of the person you talked to Customer reps
Title of the person you talked to
Your Complaint
I would like to submit a complaint of unfair Sale Practice. On Nov 23, 2021, I placed a quite large order at Kohl's website. My Order number is 6203940417. Kohls shipped out my order in several packages. One package that contained 26 units of women's pants with tracking number, via FedEx, 519494149445 never arrived at my place. Every time I tried to track this tracking number, it showed this message : LABEL CREATED: Shipment information sent to FedEx. I contacted Kohl's customer service on Dec 10 2021, and informed them that the package was never shipped, but I was told to wait. Then I contacted them on Dec 20, 21, customer rep reluctantly agreed to issue a refund, and told me that it would take upto 30 days for refund to appear back to my card. I called them again on Jan 20, 2022 and this time customer rep told me there was no record of any refund. Then the customer rep told me that there was a technical issue so I had to submit my refund request again. So we did and I was told to wait  upto 30 days to receive this refund. I called back again on Feb 2, 2022 and they told me again that there was no record of refund so they submitted again and asked me to wait another 30 days. It has been more than 80 days since I placed this order. I did not receive my package nor any refund. Kohl's customer service is located in the Philippines. Every time you call them, you need to talk with people who do not understand English easily. They lack training and are very inefficient staff. I am asking your esteemed office to help get my refund from Khol's
Information About Your Complaint
Details about the Incident
Which of the following best describes your first contact with the business?* Internet
If other, describe the other method of contact.
If printed ad, when was it printed?
If printed ad, where was it printed?
When did the first contact occur?
How old is the person who had contact with the business?
What product or service did you buy? Women clothing items
Was it advertised?
Date advertised?
Where advertised?
Did you sign a contract / agreement?
Date Contract Signed
Number on Contract, Policy or Receipt
Where were you when you signed the contract?
Payment Information
Amount Paid
Payment Method
Description of Payment Method (if "Other")
Where did you pay the business?
Description of Payment Location
Interactions with the Business
Did you contact the business about your complaint? Yes
When did you contact the business? 01/20/2022
What happened when you contacted the business?
Resolution Information
Have you filed this complaint with another agency? No
Agency name
What happened when you contacted the other agency?
Have you contacted a private attorney? No
Have you started court action? No
How do you feel this complaint should be resolved?* I would like to have refund of $480 for 24 missing women pants
Other Information
How did you hear about us?*
Attach Documents
In order for us to help you with this complaint, please provide copies of documents that support your complaint, such as the sales receipt, repair order, warranty, and/or cancelled check as soon as possible. Please omit or mark out any confidential or personal information (e.g., checking account number, credit card number, Social Security Number, date of birth, etc.) if it is not relevant to your complaint prior to submitting the information. You can upload and attach documents that relate to your complaint below. If you do not have electronic versions of these documents you can email to datcphotline@wisconsin.gov, fax to 608-224-4677, or mail copies to the address below. Please include the complaint PIN with your document so they can be associated with this complaint.

Department of Agriculture Trade & Consumer Protection
Bureau of Consumer Protection
PO Box 8911
Madison, WI 53708-8911

Note: You may attach documents in the following format: Microsoft Word, Microsoft Excel, pdf, jpg, gif or zip files. Each file cannot exceed 15 megabytes.
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DATCP is responsible for administering and enforcing a variety of consumer protection laws, including statutes and administrative rules. See Wis. Stat. §§ 93.01(intro.) and (3), 93.07(1), and 93.07(24); see also Wis. Stat. ch. 100.  
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