Consumer Complaints


The Bureau of Consumer Protection accepts complaints relating to a variety of consumer issues. Wisconsin residents who have a complaint concerning a business in or out of Wisconsin, or anyone outside the state if the complaint involves a Wisconsin business, may file a complaint by completing the below online complaint form.

Important: In order for us to help you with this complaint, please provide copies of important documents, such as the sales receipt, repair order, warranty, and/or cancelled check as soon as possible. Please omit or mark out any confidential or personal information (e.g., checking account number, credit card number, Social Security Number, date of birth, etc.) if it is not relevant to your complaint prior to submitting the information. You can upload documents that relate to your complaint after submitting this form.

If you use an Artificial Intelligence (AI) assistant, please review your submission closely to ensure the narrative does not cite incorrect laws or include misinformation that changes the nature of your complaint. Those errors can make mediation of your complaint more difficult.

After receiving your complaint, Consumer Protection will contact you and the business about the complaint; typically within 1 week of receiving your complaint. Although we cannot force a business to resolve a complaint, our contact with the company often results in a solution. Because of the volume of complaints we receive, it may take up to 90 days to complete the complaint process.

All the information that I have provided in this form is true and accurate to the best of my knowledge.

By submitting this complaint form to DATCP, I provide my written consent for the business to send DATCP responses and records containing my personally identifiable information (such as my name, phone number, residential address, and email address) and all account details connected with this complaint. The information provided will be used to assist the agency in resolving my complaint, which may include referring my complaint to another state agency if appropriate.

Wisconsin Stat. § 15.04(1)(m) notice: This form is authorized by Wis. Stat. § 93.07(2). Completing this form is voluntary. This form is subject to Wisconsin’s Public Records Law, Wis. Stat. §§ 19.31 to 19.39. Therefore, personally identifiable information provided in this form might be released in response to a public records request. In responding to a public records request, the Department will maintain the confidentiality of personally identifiable information provided in this form to the extent permitted by law.
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