Consumer Complaints

The Bureau of Consumer Protection accepts complaints relating to a variety of consumer issues. Wisconsin residents who have a complaint concerning a business in or out of Wisconsin, or anyone outside the state if the complaint involves a Wisconsin business, may file a complaint by completing the below online complaint form.

Important: In order for us to help you with this complaint, please provide copies of important documents, such as the sales receipt, repair order, warranty, and/or cancelled check as soon as possible. Please omit or mark out any confidential or personal information (e.g., checking account number, credit card number, Social Security Number, date of birth, etc.) if it is not relevant to your complaint prior to submitting the information. You can upload documents that relate to your complaint after submitting this form.

After receiving your complaint, Consumer Protection will contact you and the business about the complaint; typically within 1 week of receiving your complaint. Although we cannot force a business to resolve a complaint, our contact with the company often results in a solution. Because of the volume of complaints we receive, it may take up to 90 days to complete the complaint process.

All the information that I have provided in this form is true and accurate to the best of my knowledge.

By filing this complaint, I hereby give the business complained about my consent to communicate, including disclosure of non-public personal information, with the Bureau of Consumer Protection at the Department of Agriculture, Trade and Consumer Protection about any and all matters connected with this complaint. This complaint and the information provided will be used in efforts to resolve the problem and will typically be shared with the party complained against. It may also be used to enforce applicable state laws.

In compliance with Wis. Stat. § 15.04(1)(m), the following notice is provided: This form is authorized by Wis. Stat. § 93.07(2). Completing this form is voluntary. Personally identifiable information provided in this form is subject to Wisconsin’s Public Records Law, Wis. Stat. §§ 19.31 to 19.37, and therefore might be released in response to a public records request. In responding to a public records request, the Department will maintain the confidentiality of personally identifiable information provided in his form to the extent permitted by law.
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